Fix a race where assigned tickets still get returned by Query Tickets #918
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Currently in query tickets, we fetch tickets from redis and then check the ignore list. When a ticket is assigned, it gets removed from index and then from index list. Here is a race:
Request1: Sets assignment received for Ticket A.
Requset2: Query Tickets call received
Fix here is to fetch ignore list BEFORE fetching the index. In the worst case, A will be in ignore list and not in index - which is OK since we only consider tickets from index.