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Signing out causes a crash #5821

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frakic opened this issue Apr 22, 2022 · 2 comments · Fixed by #6362
Closed

Signing out causes a crash #5821

frakic opened this issue Apr 22, 2022 · 2 comments · Fixed by #6362
Labels
A-Logout O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems Z-Community-Testing Issues found during the community testing sessions Z-Crash

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@frakic
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frakic commented Apr 22, 2022

Steps to reproduce

  1. Where are you starting? What can you see?
    -I'm logged into the app
  2. What do you click?
    -I try to sign out
  3. More steps…
    -About 3 out of 10 times the app crashes when I confirm signing out
    -The next time I log in, I'm greated with the crash report screen

Outcome

What did you expect?

I expected to be signed out and taken to the welcome screen.

What happened instead?

The app crashed instead.

Submitted 2 rageshakes:
https://github.com/matrix-org/element-android-rageshakes/issues/37244
https://github.com/matrix-org/element-android-rageshakes/issues/37247

Your phone model

Samsung Galaxy A40

Operating system version

Android 11

Application version and app store

1.4.12

Homeserver

matrix.org

Will you send logs?

Yes
@frakic frakic added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Apr 22, 2022
@frakic frakic added Z-Crash A-Logout S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Uncommon Most users are unlikely to come across this or unexpected workflow Z-Community-Testing Issues found during the community testing sessions labels Apr 22, 2022
@ouchadam ouchadam self-assigned this May 3, 2022
@ouchadam
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ouchadam commented May 3, 2022

also seeing this come through in the play store crashes https://play.google.com/console/u/0/developers/{redacted}/app/{redacted}/vitals/crashes/8618186f/details?installedFrom=PLAY_STORE&days=30

Occurrences (30 days) Total Occurrences Impacted users (lifetime)
169 197 172

@ouchadam ouchadam removed their assignment May 17, 2022
@bmarty bmarty mentioned this issue May 17, 2022
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@ouchadam ouchadam mentioned this issue Jun 22, 2022
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@ouchadam
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Fixed in 1.4.26

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Labels
A-Logout O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems Z-Community-Testing Issues found during the community testing sessions Z-Crash
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Fixing concurrent dispatchTo crash element-hq/element-android
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@ouchadam @frakic