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Add the below query to the cases default dropdown menu to display all cases; new, in progress, or closed. This will enable organizations to track cases throughout a defined time period which will enhance attack metrics. I recommend inserting this below the Closed case option in the dropdown menu.
Add the below query to the cases default dropdown menu to display all cases; new, in progress, or closed. This will enable organizations to track cases throughout a defined time period which will enhance attack metrics. I recommend inserting this below the Closed case option in the dropdown menu.
Configuration Interface entry:
{"name":"Case Categories/Tags","query":"* | groupby so_case.category* so_case.tags* so_case.status"}
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